Children & Young People

For advice on Children and Young People please see the information below:


Local Advice

  • Action for Children

    Action for Children – provide practical and emotional support to children and young people, ensuring their voices are heard.

    Tel: 0300 123 2112 (open 9.00am to 5.00pm, Monday to Friday)

  • Both Parents Matter

    Both Parents Matter – Charity that provides information and advice to parents and grandparents who are being prevented from having a relationship with the children they care about.

    Tel: Helpline – 08456 004446 10am-7pm weekdays Calls to 0845 number charged at 50p per minute by BT

    COVID Update: We’re still accepting referrals – either self-referring or via a Professionals Referral form. More details about our services – including updates – can be seen on our website.

  • CAMHS (Child & Adolescent Mental Health Services)

    We are also enhancing our Telephone Single Point of Contact service for families, referrers and partner agencies, providing telephone advice, support and referral triage, 9am – 9:30pm seven days per week
    Tel: 01639 862220
    Please contact 01639 862744 Monday to Friday 9am to 5pm and via Morriston Hospital Switchboard outside of these hours (01792 702222).

    COVID Update: In line with WG direction and Swansea Bay UHB approach, most face to face outpatient clinic appointments have been stopped. Clinicians are instead contacting families by telephone to offer telephone advice and support, and where necessary (due to clinical need or risk) face to face appointments are being offered on an individual basis. Urgent care is being prioritised, however current staffing levels have necessitated a reduction in our CAMHS Crisis Team hours of operation to 9am – 5pm Monday to Friday. We hope to limit the impact of this change by co-locating the CAMHS Crisis nurse in Morriston Hospital’s Paediatric Single Point of Access centre as well as drawing on our clinic-based staff to support Crisis assessments.

    Telephone: 01639 862220

  • Childline

    Childline – provides emotional support and advice to children regarding a wide variety of issues.

    Telephone: 0800 1111

  • Children and Family Court Advisory and Support Service Cymru (CAFCASS Cymru)

    We provide expert child-focused advice and support, safeguard children and make sure their voices are heard in family courts across Wales so that decisions are made in their best interests. We may only become involved in a family law case when required by the court.

    We are not a legal service and cannot provide legal advice.

    COVID Update: We are adapting the way that we work during this time and will be supporting First Hearing Dispute Resolution Appointments and our participation in court hearings via telephone or video calls. We are also ceasing our DNA testing service until further notice. Unfortunately, we have also had to take the difficult decision to suspend referrals to contact centres and Working Together for Children providers

  • Family Information Service

    Family Information Service – The Swansea Family Information Service (FIS) is a one stop shop, providing free, quality, impartial information on a wide range of Childcare, Children’s, Family Support and Family related issues and where relevant a signposting service.

    Tel: 07827 822729, 07818 588945 or 07471 145411

    COVID Update: Can advise parents who are key workers looking for childcare.

  • InfoNation

    InfoNation – Swansea’s one-stop shop for young people. We offer, information, advice and specialist support across a range of issues, to young people, aged 11-25, and their families.

    The BAYS+ duty team is available and can be contacted on: 01792 460007. Choices can be contacted on: 01792 472002. Cam Nesa staff can be contacted on their mobiles.

    COVID Update: in response to concerns about COVID-19 (Corona virus), we are sorry but we cannot offer a drop-in service at this time. A duty service will operate from the Dynevor Centre, across the road on Dynevor Place, for young people who have an appointment that has been arranged with their worker, or is in a crisis situation. Please use the door buzzer if you need to speak to a member of staff.

  • Interplay

    Interplay provides access to play and leisure opportunities for children and young people with additional needs aged 2-25 who find it difficult to access the same mainstream play, leisure and social activities as their peers.

    Tel: Swansea – Dai on 07741 742290, NPT – Tom on 07741 841470
    Email: Swansea – [email protected], NPT – [email protected]

    COVID Update: Currently running virtual services such as group video chats, supported online gaming and a keeping in touch service.

  • MEIC

    A helpline for young people up to the age of 25. Young people and professionals alike can still speak to a real person and get the support they need, about any concerns they’re having from 8am – midnight, every day of the week, when face-to-face provisions such as schools and youth centres close due to the COVID-19 outbreak.

    Text: 84001

    Instant message (IM):

  • National Deaf Children’s Society

    National Deaf Children’s Society – leading charity for deaf children

    Tel: 0808 800 8880
    Monday to Friday 9am – 5pm
    Free from all UK landlines and major UK mobile providers
    SMS: 0786 00 22 888 (SMS)
    Monday to Friday 9am – 5pm
    BSL Interpreter: BSL Interpreter Now
    Monday to Friday 9am – 5pm

    COVID Update: We’ve produced a separate post for families and information for deaf young people
    This includes information about accessible information for deaf parents and deaf young people who use British Sign Language (BSL). There is now a dedicated NHS 111 service available 24 hours a day for deaf people who use BSL.


    NSPCC – worried about a child – call a trained counsellor for 24/7 help, advice and support.

  • Swansea Mind

    Swansea Mind – supporting people with their mental health.

    Young People (under the age of 21), parents and teachers Tel: 07552 369268

    COVID Update: Currently offering telephone and email support.

  • The Exchange

    The Exchange – Offer psychological support through counselling, play therapy and group work for young people (primary & secondary school aged).

    COVID Update: Continuing to operate online and over the phone and are welcoming new referrals.

  • Young Minds

    Young Minds – A mental health website for children & young people. Tips, advice and guidance on where you can get support for your mental health during the coronavirus (COVID-19) pandemic

    Tel: 0808 802 5544 to speak to the Parents Helpline Text: YM to 85258 – the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis.

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