Asylum Seekers & Refugees

For advice on Asylum Seekers & Refugees, please see the information below. 

Local Advice

  • African Community Centre

    African Community Centre – welcomes all people, especially Africans born in Africa or in the diaspora (e.g. African Caribbean, British African etc.) who are currently resident in Wales. They aim to provide support to enable individuals to better settle into the local community.

    COVID Update: The centre is closed until further notice, updates will be posted on social media and the website. Now offering a volunteer counselling service for adult asylum seekers and refugees called Reach: Me.
    All volunteers are members of BACP. For a referral form, telephone or email: [email protected] or [email protected]


  • Asylum Justice

    Asylum Justice – offering free legal advice and representation to asylum seekers, recognised refugees and other vulnerable migrants.

    Tel: Monday evenings between 6 and 8 pm 07983 176230 or 07395 959299

    Thursday evenings between 6 and 8 pm: Please call: 07983 176230 or 07752 275065

    Email: Any urgent queries around these times can be e-mailed to: [email protected]

  • Ethnic Youth Support Team (EYST)

    Ethnic Youth Support Team (EYST) – It aimed to fill a gap in provision for young BME people aged 11-25 by providing a targeted, culturally sensitive and holistic support service to meet their needs. Since then, EYST has expanded its mission and vision to also meet the needs of BME young people, families and individuals including refugees and asylum-seekers living in Wales.

    Tel: For enquiries Monday to Friday between 10am – 1pm please call 07394 923317 For enquiries Monday to Friday between 1pm – 4pm please call 07512 792182

    COVID Update: During this period EYST will try and continue to support their Asylum and Refugee clients in the safest way possible for all. If you need support please call the numbers in the specific time slots. A member of the team will answer and arrange a time for you to have a phone appointment with either Aliya or Sophie

  • Migrant Help

    Migrant Help – Asylum Helpline. If you are an asylum seeker and live in Wales, you can contact the helpline number for support.

    Helpline available 24/7

    COVID Update: During these difficult times, we continue to deliver crucial services to some of the most vulnerable people in our society. We have collated a list of resources available to our clients, from translated advice to information on changes to the asylum process, support available to victims of modern slavery, tips on staying healthy, distance learning and wellbeing support. We will continuously update the information to ensure that our clients get the support they need.

  • Swansea Asylum Seekers Support

    Swansea Asylum Seekers Support – we are a volunteer-led registered charity, run and managed by our members, who include asylum seekers, refugees and other local people. We give a warm welcome to people seeking sanctuary in Swansea through our twice-weekly drop-ins, and offer practical support, educational and recreational opportunities.

    Tel: Please call 07853 717017 if you or someone you know is desperately in need of help.

    SASS community members and supporters can find updates, useful information and advice on the Swansea Asylum Seekers Support (SASS) Facebook page.

    Useful link for Coronavirus information in multiple languages.

    COVID Update: Due to concerns over the current Coronavirus situation SASS’ Friday and Saturday community drop-ins are closed until further notice. SASS provides up to 240 meals every week, a lifeline to many people who also rely on other community groups that are now also closed. We fear food poverty is a major concern. We are working with other organisations to provide emergency assistance to those most needy and vulnerable.

  • Welsh Refugee Council

    Welsh Refugee Council – Support for newly granted refugees
    • Universal Credit applications
    • Housing
    • Child Benefit applications
    • Asylum support applications (call Migrant Help first)

    Tel: Swansea – 07918 403 666
    Unfortunately, this is not a freephone number, and we would suggest people firstly seek help from Migrant Help, Jobcentre Plus or another organisation offering a freephone number. We are trying to reduce costs to our service users which is why we will call them back if we can help.

    COVID Update: Your call will be triaged by one of our team and if we are able to help you will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.

    Telephone: 07918 403 666

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