Housing, Tenancy and Homelessness

For advice on Housing, Tenancy and Homelessness see the information below 

Local Advice

  • Bay’s Project – The Barnardo’s Youth

    Bay’s Project – The Barnardo’s Youth – Homeless Service provides both statutory and voluntary advice to young people aged or threatened with homelessness.

  • British Red Cross Swansea Supporting People Programme

    You can get support and care from the British Red Cross to help you live independently at home or when you return after a stay in hospital.

    Tel: 0344 871 11 11
    Local Office: (01792) 772146

    COVID Update: still providing tenancy support over the phone and supporting patients being discharged from hospital.

    Telephone: 0344 871 11 11

  • Goleudy

    Goleudy (formerly Caer Las) – can offer support in housing and preventing homelessness, personal development and advice and advocacy.

    COVID Update: We are doing everything we can to deliver essential services, however flexible we might have to be. Our Solution Focus Team is on hand to offer additional support to clients who may be anxious during this difficult time.

  • Crisis Skylight South Wales

    One to one coaching, learning and activities for people aged 16+ who are homeless or at risk of homelessness.

    COVID Update: Providing support online and over the phone where possible.

  • Hafan Cymru

    Hafan Cymru is a charitable housing association that provides accommodation and support to women, men, their children and young people across Wales. Hafan Cymru offers a complete package of support provision to help people with a wide range of needs.

    Tel: 07917 771320
    This service will be available: Monday–Thursday 09:00-16.30 and Friday 09.00-16.00

    COVID Update: Currently running drop in via the telephone.

  • Platfform Floating Support

    In Swansea, Platfform offers housing related mental health support to people either living in their own home (usually as a tenant of a Local Authority, or Housing Association), or as a tenant living in one of their managed housing properties across Swansea (that they manage in partnership with Housing Associations.

    Tel: 01792 774360 or individuals can complete a referral form on line

    COVID Update: If you’re getting support from one of our projects, please remember we are still running and we’re here for you. Please contact whoever you normally see at Platfform using their mobile number, email, or your local office phone number if you have any questions or concerns.

  • Shelter Cymru

    Shelter Cymru – Provides information and support on a variety of housing difficulties, such as; bad housing, insecure, homelessness.

    Housing and Debt Advice Helpline: 0345 075 5005 (9:30am – 4.00pm, Monday to Friday)

    COVID Update: Useful advice page on Covid and housing – sheltercymru.org.uk/get-advice

  • Swansea Council Housing Rents Team

    If you are worried about paying your rent contact us as soon as possible so that we can do all we can to help you.

  • Tenancy Support Unit

    The TSU provides housing-related support and advice to people in order to prevent homelessness and maintain independence.
    Support from the Tenancy Support Unit is free and available to anyone over the age of 16 who lives within the City & County of Swansea including homeowners, housing association tenants, council tenants, and those who rent from the private sector.

    Online Referral Form: Visit here


    COVID Update: Home visits and face to face work currently in exceptional circumstances only. Support and advice available via phone, email or via the online request button on the webpage.

  • The Wallich

    The Wallich – homelessness charity, who give help and advice to homeless and vulnerable people through our 68 projects. Provide tenancy support for those who are at risk of losing their home and also provide a drop-in service.

    COVID Update: Currently providing a telephone service.

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