Benefits & Financial Difficulties

For advice on Benefits and Financial Difficulties, please see information below.

Local Advice

  • Citizen’s Advice

    Provides free, independent and confidential advice on legal and financial difficulties.

    Universal Credit claims – Support is available from the Help to Claim team online and over the phone.

    Go to or phone 08000 241 220. Calls are free and lines are open 8am to 6pm, Monday to Friday.

    COVID Update: All advisers are still available to give advice over the phone, and where necessary a telephone appointment for this can be made. You can also email any queries.
    If you would like help to fill in a benefit form for example, the website has a step by step guide to help with this.

  • Consumer Credit Counselling Service (CCCS)

    As well as a full debt help service, CCCS provides extra support to vulnerable people (including those with mental health difficulties)

    Open Monday – Friday 9am – 5pm

    COVID Update: The online debt advice tool is available a time that suits you. Don’t forget to use our budget form to gather information before starting your debt advice session, either online or over the phone with one of our advisors. A debt advice call takes around 40 minutes to complete, however, please be aware that we are currently operating at reduced capacity, so you may experience a delay when you call us.

  • Maggies Cancer Caring Centre

    Maggies Cancer Caring Centre offer free practical, social and emotional support for anyone affected by a cancer diagnosis.

    Benefits Advice: This service is available for anyone diagnosed with cancer and for people caring for someone with cancer.

    COVID Update: Currently operating via telephone and email.

  • National Debtline

    National Debtline – an independent charity, dedicated to providing free debt advice by phone and online to people across the UK.

    Tel: 0808 808 4000 to speak to an adviser on 9am – 8pm Monday to Friday.

    Use our Digital Advice Tool to do a budget if you’re ready and get online advice about your debt solution options.

    Webchat with an adviser 9am – 8pm Monday to Friday.

    COVID Update: We know many people are worried about their finances right now. We are here to help. Like many employers, we are taking steps to look after our staff but we are open to give you the advice and support you need.

    For instant information and guidance see our Coronavirus fact sheet.

  • Shelter Cymru

    Shelter Cymru – Provides information and support on a variety of housing difficulties, such as; bad housing, insecure, homelessness.

    Housing and Debt Advice Helpline: 0345 075 5005 (9:30am – 4.00pm, Monday to Friday)

    COVID Update: Useful advice page on Covid and housing –

  • StepChange Debt Charity

    StepChange Debt Charity – Debt helpline (free from all landlines and mobiles) is open from 8am to 8pm, Monday to Friday and 8am to 4pm on Saturday. Check online to see what information to gather so you are prepared for the call.

    COVID Update: Useful advice page on coronavirus and debt:

  • Tax Aid

    TaxAid – A charity giving free advice for people on low incomes about challenges such as tax debt or self-employment. HMRC must make reasonable adjustments for taxpayers with mental health problems – TaxAid can help with those whose problems cannot be resolved with HMRC.

    COVID Update: TaxAid is also playing our part in supporting vulnerable people, and slowing the spread of the virus, by moving our services online and on the phone.

Frequently Asked Questions


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